Refund policy

RETURN & REFUND POLICY

Effective September 10, 2026. Please review this policy and the product description before ordering from Monster Turbos / Monster Motorsports. This version applies to orders placed on or after this date; earlier orders remain subject to the terms in effect when purchased.

Custom, made-to-order, fabricated, modified, special-order, and DIY/fabrication products are FINAL SALE — NO RETURNS OR EXCHANGES. These restrictions concern voluntary returns and do not limit any rights or remedies that cannot legally be waived, including applicable rights for defective, damaged, incorrect, or materially misdescribed goods.

Custom, made-to-order, fabricated & special-order products

No change-of-mind returns or exchanges are accepted for custom, made-to-order, built-to-order, customer-specified, modified, fabricated, welded, machined, laser-cut, or personalized products, or items identified before purchase as special-order. This includes Monster Turbos custom turbo systems, turbo headers/manifolds, plenums, intercoolers, shortened radiators, modified customer-supplied parts, and other custom fabrication. A standard selectable size or configuration does not make these products eligible for a voluntary return. Ordinary third-party stocked products are not final sale solely because they are sold by Monster Turbos.

DIY & fabrication products

DIY turbo header kits, head flanges and spigots, merge collectors, fabrication adapters, fabrication mock-ups, and other products sold for cutting, fitting, welding, or custom fabrication are final sale, including when unused or unassembled. We do not offer an approval, trial, measurement, pattern-making, copying, or reverse-engineering return program. Buying an item to inspect, measure, copy, or use as a template does not create a return right. Statutory inspection, withdrawal, and defect rights remain unaffected where applicable.

Installed, used or altered products

Products that have been installed, operated, used, cut, welded, drilled, painted, coated, polished, tuned, programmed, contaminated, damaged by the customer, or otherwise altered are not eligible for voluntary returns or exchanges. Installation or alteration does not by itself extinguish a valid statutory or warranty claim; the cause of the reported problem will be evaluated.

Electrical, electronic & fuel-system components

Electrical, electronic, and fuel-system components are not eligible for voluntary return or exchange after installation, connection to power or fuel, programming, use, alteration, or contamination. Unused, uninstalled standard-stock components remain subject to the standard-stock process below unless independently custom, special-order, or otherwise disclosed as final sale before purchase. Suspected defects must be reported using the process below; applicable manufacturer warranties and non-waivable consumer remedies remain available.

Eligible standard-stock returns & exchanges

You have 30 days after receiving an eligible standard-stock item to request a return. Prior written authorization is required. Items must be unused, uninstalled, unaltered, in the same condition received, with original packaging, tags, accessories, and receipt or proof of purchase. Final-sale categories above are excluded. Sale/clearance items and gift cards are not eligible for voluntary returns, except where required by law. Hazardous materials, flammable liquids, and gases are not accepted through our ordinary return process; contact us for safe handling instructions if there is a problem.

For an eligible exchange, request a return first, then place a separate order for the replacement after the return is accepted. Final-sale items are not eligible for this exchange process.

Return authorization & shipping

Email sales@monsterturbos.com with your order number, item, reason for return, and photographs where relevant. If accepted, we will provide written return authorization, a return shipping label, and packing/shipping instructions. Follow those instructions and include the authorization with your package. Do not send products to a manufacturer or supplier without our instructions.

Return address: Monster Turbos / Stedman Motorsports, 14590 Court St, Moulton, AL 35650, United States, unless your authorization specifies another destination. Phone: 256-974-4099. Unauthorized voluntary returns will not be accepted. Our authorization process does not require our permission to exercise a statutory withdrawal or other non-waivable right.

For voluntary standard-stock returns, original shipping charges are non-refundable and the customer is responsible for return shipping; any label cost to be deducted from the refund will be disclosed before shipment. Pack items securely and retain tracking. For verified incorrect, damaged, or defective goods for which we are responsible, we cover necessary return shipping and provide the remedy required by applicable law or warranty. Do not ship fuel-contaminated or hazardous items without instructions.

Wrong, damaged, defective or materially misdescribed items

Inspect your order on delivery and contact us promptly if anything is incorrect, missing, damaged, defective, or materially different from its description. Provide your order number, a description of the issue, and available photos of the item, shipping label, and packaging. Keep packaging for any carrier inspection. If a problem is discovered during installation or use, stop using the affected item when safe and contact us before further modification or repair.

We will evaluate the issue and arrange an appropriate repair, replacement, refund, or other remedy as required by applicable law or warranty. Final-sale status does not excuse us from supplying the goods ordered as described or honoring non-waivable rights. The 30-day voluntary return window and requests for prompt reporting do not shorten statutory or applicable warranty claim periods. Missing original packaging or photographs does not automatically defeat a legally valid claim.

Fitment & customer responsibility

Confirm motorcycle model/year, flange, dimensions, clearances, material, system layout, and selected options before ordering. Contact us if uncertain. Customers are responsible for accurate specifications they provide and for appropriate fabrication, installation, supporting modifications, and tuning. DIY products require suitable tools and skills; they are not complete bolt-on assemblies unless expressly described that way. A change in build plans, incorrect customer-selected fitment, or inability to complete fabrication does not qualify a final-sale item for a voluntary return. This does not excuse inaccurate product descriptions or our failure to meet agreed specifications.

Cancellations & order changes

Contact us immediately to request cancellation or a change. For custom, made-to-order, fabricated, modified, or special-order purchases, voluntary cancellation or changes are not available after production, design work specific to the order, cutting, machining, welding, modification, or procurement of special-order materials/components has begun. Before that work or procurement begins, contact us for written confirmation of whether the order can be cancelled or changed. A request alone does not confirm cancellation. Standard-stock orders may be cancelled if we can stop fulfillment; after shipment, eligible items follow the return process.

These restrictions do not override legally required cancellation or refund rights. If we cannot ship within the promised time, we will provide the delay notice and option to consent to a revised shipping date or cancel for a refund as required by law. Custom or final-sale status does not remove those protections.

Refund processing

We will notify you after receiving and inspecting an authorized return and explain whether the refund is approved. Approved voluntary-return refunds are issued to the original payment method within 10 business days, or sooner where required by law. Banks and payment providers may take additional time to post the credit. If more than 15 business days have passed since approval, contact sales@monsterturbos.com. Statutory refunds follow the applicable legal deadlines and reimbursement rules.

Chargebacks & payment disputes

Please contact us promptly so we can try to resolve an order problem. We may provide accurate order records, product disclosures, communications, fabrication records, and delivery evidence to a payment provider when responding to a dispute. Opening a dispute does not itself create a voluntary return entitlement. Nothing in this policy prohibits a good-faith payment dispute, requires you to waive cardholder rights, or requires you to wait for our response before meeting an issuer's or law's dispute deadline.

Consumer rights, including European Union withdrawal rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded. Where applicable consumer law provides a cooling-off or withdrawal right, that right takes priority over our voluntary return exclusions. For qualifying EU distance purchases, consumers generally have 14 days after delivery to notify us of withdrawal without giving a reason, and a further 14 days to return the goods. Legally applicable exceptions, including goods made to the consumer's specifications or clearly personalized, may apply. Merely labeling an ordinary stock or DIY item “final sale” does not create a statutory exception.

Where EU withdrawal rights apply, refunds include standard outbound delivery charges as required and are made within the legally required period, generally within 14 days of withdrawal notice; we may withhold reimbursement until goods or evidence of return are received where permitted. Customers bear direct return costs where lawfully disclosed. Handling beyond what is necessary to establish the nature, characteristics, and functioning of goods may result in a lawful diminished-value deduction, rather than automatic loss of the withdrawal right. Defect and legal-guarantee rights remain separate from withdrawal rights.

Policy acceptance

By placing an order, you agree to the applicable return and cancellation terms disclosed before purchase, to the extent permitted by law. Please read the product-specific notices and contact us before ordering if you have questions. No acknowledgment or purchase waives a non-waivable consumer right. Future policy changes will not retroactively reduce rights on existing orders.