Shipping Policy

Last updated: September 28, 2026

Order processing and lead times

Product-page lead times are estimates, not guaranteed ship dates. Stocked items that do not require fabrication or assembly normally dispatch within 1–3 working days after payment clears. This is processing time before handoff to the carrier, not the total delivery time. Made-to-order and custom-fabricated products follow the individual build time shown on their product page and enter the production queue after the order details are confirmed. The 1–3-working-day stocked-item dispatch estimate does not apply to built-to-order products. Carrier transit time is additional to processing or production time. If an order includes items with different lead times, the order may ship together when all items are ready unless other arrangements are confirmed with Monster Turbos.

Built-to-order headers: Estimated build time is 2–4 work weeks. Shipping transit time is additional.

Local pickup

Pickup is available on selected products. Built-to-order headers have an estimated build time of 2–4 work weeks.

Shipping quotes and oversized items

Products or combined shipments weighing more than 70 pounds may require a freight quote before purchase. Please contact us before ordering an oversized item so we can confirm the carrier, service level, destination access, and cost.

Need a shipping quote or help at checkout?

If checkout does not show a shipping option for your address, contact Monster Turbos for shipping help before placing your order. Include the product names, quantities, destination country and ZIP/postal code so we can review the shipment.

For an oversized shipment, request a freight quote before ordering. You can also email sales@monsterturbos.com or call 256-974-4099.

Tracking and delivery

Tracking information is sent when available. Carrier transit times are estimates and may be affected by weather, service interruptions, address problems, customs, or other conditions outside our control. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected; changes may not be possible after fulfillment begins.

International shipments

Unless checkout or a written quote expressly states otherwise, the customer is responsible for import duties, tariffs, taxes, brokerage, and other destination charges. These charges are not included in the product or shipping price.

Damage, shortages, and delivery problems

Inspect the package and parts promptly after delivery. Keep all packaging and contact Monster Turbos with the order number, photos, and a description of any visible damage, missing item, or incorrect item. We will provide the available carrier-claim or correction steps.

Customer-supplied parts

Do not ship a motorcycle, ECU, turbocharger, or other customer-supplied component until Monster Turbos provides shipping instructions. The customer is responsible for inbound shipping and for packaging the item securely unless a written work order states otherwise.

Returns

Returns, cancellations, and final-sale conditions are governed by our Refund Policy.